Flight compensation TAP Portugal:
Lisbon — Moscow

Refund and compensation TAP Portugal: route Lisbon to Moscow

The LIS - DME route operated by TAP Portugal experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Lisbon Portela Airport, you are protected by the EU's legal framework. The distance of 3 913 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from TAP Portugal, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight TAP Portugal Lisbon - Moscow is eligible?

Check your actual arrival time at Moscow. If TAP Portugal made you wait more than three hours on the tarmac at Domodedovo International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Not all strikes exempt the company from its obligations. If the delay of your Lisbon - Moscow trip is due to an internal strike within TAP Portugal, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Lisbon Portela Airport or European air traffic control is an external cause over which TAP Portugal has no control.

What are your rights at Lisbon airport in case of prolonged wait?

Don't buy your food without first asking TAP Portugal for coupons. If you do, keep your receipts carefully.

Your forced stay at Lisbon shouldn't cost you a penny more than originally planned for your LIS-DME trip.

Steps: how to get your 600 € from TAP Portugal?

Starting a procedure against TAP Portugal for a flight from Lisbon to Moscow can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight LIS-DME to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Airlines like TAP Portugal sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against TAP Portugal on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.