Flight compensation TAP Portugal:
Lisbon — Moscow

TAP Portugal passengers Lisbon-Moscow: what to do to file a claim

The flight LIS → DME by TAP Portugal suffered an incident? Delay, cancellation or overbooking, you may be entitled to a legal payout.

Seize this entitlement: the TAP Portugal flight Lisbon → Moscow (3 913 km) entitles you to 600€ compensation under EU regulation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a goodwill gesture from TAP Portugal, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight TAP Portugal Lisbon - Moscow is eligible?

Make sure to keep your flight records for the TAP Portugal LIS-DME flight. They are the indispensable proof of your check-in.

In the case of a cancellation, if you were notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Be wary by TAP Portugal's evasive wording: a "spontaneous" or planned strike remains the managerial responsibility of the airline. Long-haul flights are often even more impacted by crew strikes.

An specialist firm can easily identify whether the strike that impacted your TAP Portugal Lisbon→Moscow flight is an internal or external cause.

What are your rights at Lisbon airport in case of prolonged wait?

Picture the situation: stranded for hours at Lisbon Portela Airport, with no clear information about when you'll fly. In this scenario, TAP Portugal has no right to abandon you. CE 261 is clear.

Even in extraordinary circumstances, the right to assistance at Lisbon remains valid. The hotel is owed if TAP Portugal pushes your flight by a day.

Steps: how to get your 600 € from TAP Portugal?

The journey to claim 600€ from TAP Portugal begins by drafting a registered letter. {Without a response within 6 weeks|If TAP Portugal doesn't reply}, legal escalation becomes necessary.

The main benefit: they take on all the complexity and only collect fees if the 600€ are successfully recovered.

How long does it take to get the 600 € compensation?

Don't give up faced with TAP Portugal's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

A collective action on the TAP Portugal flight from Lisbon can also be a way to {get your funds|recover your 600€} faster.

What to do faced with silence or refusal from the airline?

Know that TAP Portugal doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto TAP Portugal}.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.