Flight compensation TAP Portugal:
Lisbon — Newark

Legal right to compensation: TAP Portugal flight between Lisbon and Newark

The LIS - EWR route operated by TAP Portugal experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Lisbon Portela Airport, you are protected by the EU's legal framework. The distance of 5 433 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from TAP Portugal, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight TAP Portugal Lisbon - Newark is eligible?

Don't confuse ticket refund and legal compensation! Even if TAP Portugal offers you a voucher for your Lisbon - Newark flight, you can still claim the 600 euros cash provided by law.

Also note that the distance of 5 433 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Newark.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

When a social movement disrupts your itinerary to Newark Liberty International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lisbon Portela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Lisbon airport in case of prolonged wait?

If Lisbon Portela Airport airport becomes your temporary residence because of TAP Portugal, know that your essential needs must be covered by the carrier.

Your forced stay at Lisbon shouldn't cost you a penny more than originally planned for your LIS-EWR trip.

Steps: how to get your 600 € from TAP Portugal?

For your Lisbon - Newark trip, every minute counts. Note the reasons given by TAP Portugal staff at the Lisbon Portela Airport counter during the incident.

By entrusting your case regarding flight LIS-EWR to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like TAP Portugal to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Lisbon - Newark section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from TAP Portugal should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with TAP Portugal without the opinion of a professional who knows the real value of your prejudice at Lisbon.