Flight compensation TAP Portugal:
Lisbon — Ponta Delgada

Claim and compensation for flight TAP Portugal Lisbon - Ponta Delgada

Your claim for compensation for the TAP Portugal flight from Lisbon to Ponta Delgada deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

Given the route between Lisbon and Ponta Delgada (1 449 km), the European scale provides automatic financial protection in case of failure by TAP Portugal.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TAP Portugal is a non-EU airline, if the flight takes off from Lisbon Portela Airport, the European regulation applies in full.

How to know if the flight TAP Portugal Lisbon - Ponta Delgada is eligible?

Check your actual arrival time at Ponta Delgada. If TAP Portugal made you wait more than three hours on the tarmac at Ponta Delgada, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Ponta Delgada.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

When a social movement disrupts your itinerary to Ponta Delgada, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lisbon Portela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Lisbon airport in case of prolonged wait?

Don't buy your food without first asking TAP Portugal for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Lisbon remains valid. The hotel is due if TAP Portugal offsets your flight by one night.

Steps: how to get your 250 € from TAP Portugal?

For your Lisbon - Ponta Delgada trip, every minute counts. Note the reasons given by TAP Portugal staff at the Lisbon Portela Airport counter during the incident.

By entrusting your case regarding flight LIS-PDL to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

On the LIS-PDL line, delays can vary according to the reactivity of TAP Portugal's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and TAP Portugal systems.

What to do faced with silence or refusal from the airline?

The first refusal from TAP Portugal should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against TAP Portugal is often more striking.