Flight compensation TAP Portugal:
Lisbon — Praia, Santiago Island

How to be compensated by TAP Portugal on the Lisbon (LIS) - Praia, Santiago Island (RAI) line

No one likes waiting for hours at the airport. If TAP Portugal did not respect its scheduled times for your Lisbon - Praia, Santiago Island flight, the law is on your side.

Directive 261/2004 is clear: for 3 002 km of flight, the company TAP Portugal is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Lisbon - Praia, Santiago Island is eligible?

The compensation for flight LIS-RAI is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the TAP Portugal LIS-RAI flight is crucial to prove that you were present at boarding at Lisbon.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Praia, Santiago Island.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

A work stoppage of TAP Portugal crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at Lisbon Portela Airport or European air traffic control is an external cause over which TAP Portugal has no control.

What are your rights at Lisbon airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Lisbon.

Some passengers are unaware that transportation between the hotel and Lisbon Portela Airport terminal is also included in the legal package due by TAP Portugal.

Steps: how to get your 400 € from TAP Portugal?

The amicable route with TAP Portugal to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the TAP Portugal website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TAP Portugal. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Lisbon - Praia, Santiago Island line.

In the last instance, it is the summons to court that often unlocks the payment. The company TAP Portugal will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.