Disrupted flight (EC 261/2004)

Flight compensation TAP Portugal:
Lisbon — Salvador

Planned legal compensation: 600 €

Was your flight between Lisbon Portela Airport (LIS) and Deputado Luís Eduardo Magalhães International Airport (SSA) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your TAP Portugal flight payout for Lisbon → Salvador

Regularly, many passengers suffer delays on Lisbon - Salvador with TAP Portugal. Most don't know they can claim financial compensation.

Your payout amount is independent of the fare. The distance alone of 6 498 km determines the payout under CE 261/2004.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Lisbon Portela Airport (LIS)
  • Arrival airport: Deputado Luís Eduardo Magalhães International Airport (SSA)
  • Flight distance: 6 498 km (~8h07)
  • Applicable compensation: 600 €

Remember that this law applies whether you're in economy or business, and irrespective of the passenger's citizenship.

How to know if the flight TAP Portugal Lisbon - Salvador is eligible?

For an TAP Portugal flight from Lisbon to Salvador, punctuality is a contractual obligation. A delay of 180 minutes triggers the right to {financial compensation|the 600€ payout}.

The 600€ fixed payout is owed individually. If you travelled as a family: every passenger can claim {the same amount|600€}. At the maximum tier, a family of 4 can claim a very significant total.

What are the conditions for TAP Portugal to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Salvador.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Lisbon airport.
  • Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lisbon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TAP Portugal compensation

Not all strike{s} exempt the airline from its obligations. If your Lisbon - Salvador delay was caused by an staff strike at TAP Portugal, the CJEU have confirmed that this entitles you to a payout.

A strike by ATC services at Lisbon Portela Airport or European ATC is an external cause over which TAP Portugal has no control.

What are your rights at Lisbon airport in case of prolonged wait?

Care is due after 2h of delay for this route. TAP Portugal must guarantee the wellbeing of passengers stranded at Lisbon. For flights over 3500 km, the assistance obligation begins after 4 hours.

If you advanced money for meals at Lisbon Portela Airport due to TAP Portugal's disruption, compile all invoices. You can request reimbursement of these costs independently of the 600€ compensation.

Steps: how to get your 600 € from TAP Portugal?

Asserting your rights against TAP Portugal demands tenacity. Silence or template replies are common tactics.

To boost your odds of winning, engage a specialist firm. These professionals know the case law and won't be intimidated against TAP Portugal's lawyers.

How long does it take to get the 600 € compensation?

Persistence is usually essential. Airlines handle thousands of claims weekly and your Lisbon to Deputado Luís Eduardo Magalhães International Airport case can drag on if you don't follow up.

By handing over the recovery of your 600€ to a professional service, you avoid long delays and the anxiety of seeing your case shelved, as follow-ups are handled by aviation law professionals.

What to do faced with silence or refusal from the airline?

Know that TAP Portugal doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto TAP Portugal}.

As a last resort, it is court action that often unlocks payment. TAP Portugal will almost always choose to pay the 600€ rather than face lawyer fees for a case doomed to fail in court.

Help & Information

Frequently Asked Questions: Flight Lisbon - Salvador

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TAP Portugal flight from Lisbon to Salvador?

According to European Regulation EC 261/2004, the distance between LIS and SSA being 6 498 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TAP Portugal?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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