Flight compensation TAP Portugal:
Lisbon — Sao Paulo
Was your flight between Lisbon Portela Airport (LIS) and São Paulo International Airport (GRU) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
Delegate to our network of brokers and legal experts.
Check my flight TAP Portugal
Get your compensation guaranteed by Regulation EC 261/2004.
100% secure process and GDPR compliant
Procedure: TAP Portugal flight compensation from Lisbon to Sao Paulo
No one likes waiting for hours at the airport. If TAP Portugal did not respect its scheduled times for your Lisbon - Sao Paulo flight, the law is on your side.
Fortunately, for this specific route with a distance of 7 935 km, EC Regulation 261/2004 requires TAP Portugal to pay you financial compensation.
Why are you entitled to 600 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Lisbon Portela Airport (LIS)
- Arrival airport: São Paulo International Airport (GRU)
- Flight distance: 7 935 km (~9h55)
- Applicable compensation: 600 €
Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.
How to know if the flight TAP Portugal Lisbon - Sao Paulo is eligible?
The compensation for flight LIS-GRU is compensation for lost time and not a simple refund of airport taxes.
An unexpected cancellation or a diverted flight from Lisbon Portela Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.
What are the conditions for TAP Portugal to compensate you?
-
Delay at arrival: You arrived with more than 3 hours delay at Sao Paulo.
-
Cancellation: The airline cancelled the flight less than 14 days before departure.
-
Overbooking: You were denied boarding against your will at Lisbon airport.
-
Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lisbon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your TAP Portugal compensation
Don't be fooled by TAP Portugal's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.
A strike by weather services at Lisbon Portela Airport or European air traffic control is an external cause over which TAP Portugal has no control.
What are your rights at Lisbon airport in case of prolonged wait?
The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Lisbon Portela Airport airport, TAP Portugal is required to distribute vouchers to eat and drink.
Some passengers are unaware that transportation between the hotel and Lisbon Portela Airport terminal is also included in the legal package due by TAP Portugal.
Steps: how to get your 600 € from TAP Portugal?
Getting justice against carrier TAP Portugal requires perseverance. No response or standardized refusals are common tactics.
Partner LegalTech services have tools to check actual TAP Portugal flight logs and contradict false weather excuses.
How long does it take to get the 600 € compensation?
Some passengers wait more than 6 months for a response from TAP Portugal. An expert can reduce this time by half.
Technology today allows real-time tracking of the progress of your request against TAP Portugal on your smartphone.
What to do faced with silence or refusal from the airline?
Don't take TAP Portugal's email for granted claiming that the airport was blocked by snow without checking official reports.
Experts in aviation law have a colossal history of TAP Portugal convictions, which is a decisive advantage.
Frequently Asked Questions: Flight Lisbon - Sao Paulo
Everything you need to know about your request under European Union law.