Flight compensation TAP Portugal:
Lisbon — Warsaw

How to be compensated by TAP Portugal on the Lisbon (LIS) - Warsaw (WAW) line

Have you experienced a major inconvenience during your trip between Lisbon and Warsaw with TAP Portugal? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 2 749 km of flight, the company TAP Portugal is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TAP Portugal Lisbon - Warsaw is eligible?

For an TAP Portugal flight from Lisbon to Warsaw, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the TAP Portugal LIS-WAW flight is crucial to prove that you were present at boarding at Lisbon.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Warsaw.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

A work stoppage of TAP Portugal crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Even if 400 € is not payable due to an external strike at Lisbon, assistance (meals/hotel) remains mandatory for TAP Portugal.

What are your rights at Lisbon airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Lisbon Portela Airport airport, TAP Portugal is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lisbon Portela Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Warsaw Chopin Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TAP Portugal website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TAP Portugal. An expert can reduce this time by half.

A collective action on the TAP Portugal flight from Lisbon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take TAP Portugal's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.