Flight compensation TAP Portugal:
Madrid — Lisbon

Get your TAP Portugal flight compensation for the route Madrid - Lisbon

No one likes waiting for hours at the airport. If TAP Portugal did not respect its scheduled times for your Madrid - Lisbon flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 513 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Madrid - Lisbon is eligible?

The compensation for flight MAD-LIS is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If TAP Portugal sold more seats than planned and you stay on the tarmac at Madrid Barajas International Airport, the 250 € compensation is automatic.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

When a social movement disrupts your itinerary to Lisbon Portela Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Madrid - Lisbon flight.

What are your rights at Madrid airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Madrid Barajas International Airport, TAP Portugal must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Madrid Barajas International Airport terminal is also included in the legal package due by TAP Portugal.

Steps: how to get your 250 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual TAP Portugal flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

On the MAD-LIS line, delays can vary according to the reactivity of TAP Portugal's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and TAP Portugal systems.

What to do faced with silence or refusal from the airline?

The first refusal from TAP Portugal should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Madrid Barajas International Airport airport to prove their faults.