Flight compensation TAP Portugal:
Marrakech — Lisbon

Claim and compensation for flight TAP Portugal Marrakech - Lisbon

If your trip departing from Menara Airport and arriving at Lisbon Portela Airport operated by TAP Portugal was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 804 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TAP Portugal is a non-EU airline, if the flight takes off from Menara Airport, the European regulation applies in full.

How to know if the flight TAP Portugal Marrakech - Lisbon is eligible?

Don't confuse ticket refund and legal compensation! Even if TAP Portugal offers you a voucher for your Marrakech - Lisbon flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Marrakech, the regulation applies in the same way.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Marrakech airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

A work stoppage of TAP Portugal crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, TAP Portugal is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Marrakech airport in case of prolonged wait?

If Menara Airport airport becomes your temporary residence because of TAP Portugal, know that your essential needs must be covered by the carrier.

Your forced stay at Marrakech shouldn't cost you a penny more than originally planned for your RAK-LIS trip.

Steps: how to get your 250 € from TAP Portugal?

It is strongly recommended to keep your TAP Portugal boarding pass and any communication relating to the delay suffered at Menara Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight RAK-LIS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Marrakech to Lisbon Portela Airport can drag on if you don't follow up.

A collective action on the TAP Portugal flight from Marrakech can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of TAP Portugal convictions, which is a decisive advantage.