Disrupted flight (EC 261/2004)

Flight compensation TAP Portugal:
Marseille — Lisbon

Planned legal compensation: 250 €

Was your flight between Marseille Provence Airport (MRS) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Process: claim for TAP Portugal flight from Marseille to Lisbon

Your TAP Portugal flight from Marseille to Lisbon was disrupted? Act now: CE 261 entitles you to compensation.

The good news is, for this journey of 1 307 km, Regulation CE 261/2004 obliges TAP Portugal to provide financial compensation. On a short-haul flight like this, a specific compensation tier applies.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Marseille Provence Airport (MRS)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 1 307 km (~1h38)
  • Applicable compensation: 250 €

Note: only extraordinary circumstances (extreme weather, airspace closures, security threats) relieve TAP Portugal from payment. Otherwise, the payout is owed.

How to know if the flight TAP Portugal Marseille - Lisbon is eligible?

The indemnity for MRS-LIS is a payout for time lost, not merely a commercial gesture. For this short-haul flight, the 3-hour threshold remains the key criterion.

Connecting passengers are also protected. If your first TAP Portugal segment Marseille-Lisbon causes a knock-on delay, the indemnity is calculated on the overall arrival delay.

What are the conditions for TAP Portugal to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Marseille airport.
  • Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Marseille, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TAP Portugal compensation

In practice, pilot strikes at TAP Portugal are situations where {compensation is almost certain|your chances of getting 250€ are high}. Experts know this and can use it for your case.

An aviation law expert can quickly determine whether the strike that disrupted your TAP Portugal Marseille-Lisbon flight was the airline's responsibility or a third party's.

What are your rights at Marseille airport in case of prolonged wait?

During that interminable wait in the hall at Marseille Provence Airport, remember TAP Portugal has a duty to look after you. This includes food, but also the ability to make two calls at no cost.

If your new flight is only the following morning, TAP Portugal must additionally cover your accommodation near Marseille Provence Airport as well as the taxi or bus transfer between the airport and the hotel.

Steps: how to get your 250 € from TAP Portugal?

The formal letter of claim and gathering evidence of the delay at Lisbon Portela Airport (boarding pass) are essential steps to pressure {the airline|TAP Portugal}.

Skip the complex forms on TAP Portugal's website. Use a passenger defence portal to lock in your 250€ payout. Even for a short flight, expert support makes a difference.

How long does it take to get the 250 € compensation?

Some passengers wait over 6 months for a response from TAP Portugal. An expert can significantly speed things up.

By entrusting the recovery of your 250€ to a trusted partner, you spare yourself months of waiting and the stress of seeing your case ignored, as chasing are handled by legal experts.

What to do faced with silence or refusal from the airline?

Bear in mind that TAP Portugal isn't required to substantiate its refusal in its first reply. But as soon as you contest with the right arguments, the burden of proof falls {to the airline|onto TAP Portugal}.

As a final step, it is a legal summons that typically triggers payment. TAP Portugal will nearly invariably prefer to settle the 250€ rather than incur additional legal costs for a case it knows it will lose in court.

Help & Information

Frequently Asked Questions: Flight Marseille - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TAP Portugal flight from Marseille to Lisbon?

According to European Regulation EC 261/2004, the distance between MRS and LIS being 1 307 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TAP Portugal?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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