Flight compensation TAP Portugal:
Paris — Lisbon

How to be compensated by TAP Portugal on the Paris (ORY) - Lisbon (LIS) line

No one likes waiting for hours at the airport. If TAP Portugal did not respect its scheduled times for your Paris - Lisbon flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 438 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Paris - Lisbon is eligible?

The compensation for flight ORY-LIS is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the TAP Portugal ORY-LIS flight is crucial to prove that you were present at boarding at Paris.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Not all strikes exempt the company from its obligations. If the delay of your Paris - Lisbon trip is due to an internal strike within TAP Portugal, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Paris, assistance (meals/hotel) remains mandatory for TAP Portugal.

What are your rights at Paris airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Paris-Orly Airport, TAP Portugal must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Paris-Orly Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TAP Portugal website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from TAP Portugal. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against TAP Portugal on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take TAP Portugal's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of TAP Portugal convictions, which is a decisive advantage.