Flight compensation TAP Portugal:
Porto — Lisbon

Refund and compensation TAP Portugal: route Porto to Lisbon

The OPO - LIS route operated by TAP Portugal experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Porto, you are protected by the EU's legal framework. The distance of 277 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TAP Portugal is a non-EU airline, if the flight takes off from Porto, the European regulation applies in full.

How to know if the flight TAP Portugal Porto - Lisbon is eligible?

Don't confuse ticket refund and legal compensation! Even if TAP Portugal offers you a voucher for your Porto - Lisbon flight, you can still claim the 250 euros cash provided by law.

Also note that the distance of 277 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Porto airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

A work stoppage of TAP Portugal crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Porto, assistance (meals/hotel) remains mandatory for TAP Portugal.

What are your rights at Porto airport in case of prolonged wait?

If Porto airport becomes your temporary residence because of TAP Portugal, know that your essential needs must be covered by the carrier.

Your forced stay at Porto shouldn't cost you a penny more than originally planned for your OPO-LIS trip.

Steps: how to get your 250 € from TAP Portugal?

For your Porto - Lisbon trip, every minute counts. Note the reasons given by TAP Portugal staff at the Porto counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Porto to Lisbon Portela Airport can drag on if you don't follow up.

A collective action on the TAP Portugal flight from Porto can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Porto - Lisbon line.

In the last instance, it is the summons to court that often unlocks the payment. The company TAP Portugal will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.