Flight compensation TAP Portugal:
Porto — Ponta Delgada

Claim and compensation for flight TAP Portugal Porto - Ponta Delgada

The OPO - PDL route operated by TAP Portugal experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 509 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TAP Portugal is a non-EU airline, if the flight takes off from Porto, the European regulation applies in full.

How to know if the flight TAP Portugal Porto - Ponta Delgada is eligible?

Don't confuse ticket refund and legal compensation! Even if TAP Portugal offers you a voucher for your Porto - Ponta Delgada flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 1 509 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Ponta Delgada.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Porto airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

Don't be fooled by TAP Portugal's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Porto or European air traffic control is an external cause over which TAP Portugal has no control.

What are your rights at Porto airport in case of prolonged wait?

During these long hours of waiting in the Porto terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Porto airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from TAP Portugal?

For your Porto - Ponta Delgada trip, every minute counts. Note the reasons given by TAP Portugal staff at the Porto counter during the incident.

By entrusting your case regarding flight OPO-PDL to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Airlines like TAP Portugal sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against TAP Portugal on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Porto - Ponta Delgada line.

In the last instance, it is the summons to court that often unlocks the payment. The company TAP Portugal will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.