Disrupted flight (EC 261/2004)

Flight compensation TAP Portugal:
Rome — Lisbon

Planned legal compensation: 400 €

Was your flight between Leonardo Da Vinci (Fiumicino) International Airport (FCO) and Lisbon Portela Airport (LIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your TAP Portugal flight compensation for the route Rome - Lisbon

From Leonardo Da Vinci (Fiumicino) International Airport airport, your departure with TAP Portugal to Lisbon didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 839 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Leonardo Da Vinci (Fiumicino) International Airport (FCO)
  • Arrival airport: Lisbon Portela Airport (LIS)
  • Flight distance: 1 839 km (~2h18)
  • Applicable compensation: 400 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TAP Portugal Rome - Lisbon is eligible?

The compensation for flight FCO-LIS is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the TAP Portugal FCO-LIS flight is crucial to prove that you were present at boarding at Rome.

What are the conditions for TAP Portugal to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Rome airport.
  • Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Rome, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TAP Portugal compensation

When a social movement disrupts your itinerary to Lisbon Portela Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Rome - Lisbon flight.

What are your rights at Rome airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Rome.

Some passengers are unaware that transportation between the hotel and Leonardo Da Vinci (Fiumicino) International Airport terminal is also included in the legal package due by TAP Portugal.

Steps: how to get your 400 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TAP Portugal.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with TAP Portugal customer service can take several weeks or even months before getting a response.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and TAP Portugal systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by TAP Portugal is often a maneuver to encourage the traveler to abandon their 400 €.

For your 400 €, don't compromise with TAP Portugal without the opinion of a professional who knows the real value of your prejudice at Rome.

Help & Information

Frequently Asked Questions: Flight Rome - Lisbon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TAP Portugal flight from Rome to Lisbon?

According to European Regulation EC 261/2004, the distance between FCO and LIS being 1 839 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TAP Portugal?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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