Flight compensation TAP Portugal:
Sao Paulo — Porto

How to be compensated by TAP Portugal on the Sao Paulo (GRU) - Porto (OPO) line

Have you experienced a major inconvenience during your trip between Sao Paulo and Porto with TAP Portugal? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 8 180 km, EC Regulation 261/2004 requires TAP Portugal to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TAP Portugal Sao Paulo - Porto is eligible?

For an TAP Portugal flight from Sao Paulo to Porto, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

An unexpected cancellation or a diverted flight from São Paulo International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Porto.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sao Paulo airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

A work stoppage of TAP Portugal crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

A strike by weather services at São Paulo International Airport or European air traffic control is an external cause over which TAP Portugal has no control.

What are your rights at Sao Paulo airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Sao Paulo.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near São Paulo International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Porto airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TAP Portugal.

How long does it take to get the 600 € compensation?

Airlines like TAP Portugal sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the TAP Portugal flight from Sao Paulo can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take TAP Portugal's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of TAP Portugal convictions, which is a decisive advantage.