Flight compensation TAP Portugal:
Venice — Lisbon

How to be compensated by TAP Portugal on the Venice (VCE) - Lisbon (LIS) line

From Venezia / Tessera - Marco Polo Airport airport, your departure with TAP Portugal to Lisbon didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 915 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight TAP Portugal Venice - Lisbon is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Lisbon Portela Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TAP Portugal owes you 400 €.

Keeping your travel documents for the TAP Portugal VCE-LIS flight is crucial to prove that you were present at boarding at Venice.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Venice airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

If your TAP Portugal flight from Venezia / Tessera - Marco Polo Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Venice - Lisbon flight.

What are your rights at Venice airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TAP Portugal must ensure the well-being of its passengers stuck at Venice.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Venezia / Tessera - Marco Polo Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TAP Portugal?

The formal notice letter and the collection of evidence of delay at Lisbon Portela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TAP Portugal.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with TAP Portugal customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Venice - Lisbon section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from TAP Portugal is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with TAP Portugal without the opinion of a professional who knows the real value of your prejudice at Venice.