Flight compensation TCX:
Tenerife — Manchester

How to be compensated by TCX on the Tenerife (TFS) - Manchester (MAN) line

No one likes waiting for hours at the airport. If TCX did not respect its scheduled times for your Tenerife - Manchester flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 3 048 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TCX Tenerife - Manchester is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Manchester Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TCX owes you 400 €.

An unexpected cancellation or a diverted flight from Tenerife South Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TCX to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Manchester.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TCX (technical problem, sick crew, scheduling...).

The impact of a strike on your TCX compensation

When a social movement disrupts your itinerary to Manchester Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Tenerife South Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Tenerife airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Tenerife South Airport, TCX must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Tenerife South Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TCX?

The formal notice letter and the collection of evidence of delay at Manchester Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TCX website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like TCX to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Tenerife - Manchester section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from TCX should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against TCX is often more striking.