Flight compensation Thai Airways International:
Madrid — Bangkok

Get your Thai Airways International flight compensation for the route Madrid - Bangkok

No one likes waiting for hours at the airport. If Thai Airways International did not respect its scheduled times for your Madrid - Bangkok flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 10 193 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Thai Airways International Madrid - Bangkok is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Suvarnabhumi Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Thai Airways International owes you 600 €.

Keeping your travel documents for the Thai Airways International MAD-BKK flight is crucial to prove that you were present at boarding at Madrid.

What are the conditions for Thai Airways International to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bangkok.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Thai Airways International (technical problem, sick crew, scheduling...).

The impact of a strike on your Thai Airways International compensation

A work stoppage of Thai Airways International crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Thai Airways International is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Madrid airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Thai Airways International must ensure the well-being of its passengers stuck at Madrid.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Madrid Barajas International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Thai Airways International?

The amicable route with Thai Airways International to recover 600 € often fails without a technical and legal file.

Don't fill out complex forms on the Thai Airways International website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Madrid to Suvarnabhumi Airport can drag on if you don't follow up.

A collective action on the Thai Airways International flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Thai Airways International's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Thai Airways International will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.