Flight compensation TOM:
Arrecife — Birmingham

Procedure: TOM flight compensation from Arrecife to Birmingham

No one likes waiting for hours at the airport. If TOM did not respect its scheduled times for your Arrecife - Birmingham flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 790 km, EC Regulation 261/2004 requires TOM to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TOM Arrecife - Birmingham is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Birmingham International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TOM owes you 400 €.

An unexpected cancellation or a diverted flight from Lanzarote Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Birmingham.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Arrecife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

Don't be fooled by TOM's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Lanzarote Airport or European air traffic control is an external cause over which TOM has no control.

What are your rights at Arrecife airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Lanzarote Airport airport, TOM is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lanzarote Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TOM?

The formal notice letter and the collection of evidence of delay at Birmingham International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TOM website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Arrecife to Birmingham International Airport can drag on if you don't follow up.

A collective action on the TOM flight from Arrecife can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take TOM's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company TOM will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.