Flight compensation TOM:
Arrecife — East Midlands

How to be compensated by TOM on the Arrecife (ACE) - East Midlands (EMA) line

No one likes waiting for hours at the airport. If TOM did not respect its scheduled times for your Arrecife - East Midlands flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 840 km, EC Regulation 261/2004 requires TOM to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight TOM Arrecife - East Midlands is eligible?

For an TOM flight from Arrecife to East Midlands, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the TOM ACE-EMA flight is crucial to prove that you were present at boarding at Arrecife.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at East Midlands.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Arrecife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

A work stoppage of TOM crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Even if 400 € is not payable due to an external strike at Arrecife, assistance (meals/hotel) remains mandatory for TOM.

What are your rights at Arrecife airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TOM must ensure the well-being of its passengers stuck at Arrecife.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lanzarote Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TOM?

The formal notice letter and the collection of evidence of delay at East Midlands Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TOM.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Arrecife to East Midlands Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against TOM on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take TOM's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company TOM will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.