Flight compensation TOM:
Arrecife — London

Get your TOM flight compensation for the route Arrecife - London

No one likes waiting for hours at the airport. If TOM did not respect its scheduled times for your Arrecife - London flight, the law is on your side.

Directive 261/2004 is clear: for 2 710 km of flight, the company TOM is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TOM Arrecife - London is eligible?

For an TOM flight from Arrecife to London, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

An unexpected cancellation or a diverted flight from Lanzarote Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Arrecife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

Not all strikes exempt the company from its obligations. If the delay of your Arrecife - London trip is due to an internal strike within TOM, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Lanzarote Airport or European air traffic control is an external cause over which TOM has no control.

What are your rights at Arrecife airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Lanzarote Airport, TOM must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lanzarote Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TOM?

The formal notice letter and the collection of evidence of delay at London Gatwick Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TOM website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Arrecife to London Gatwick Airport can drag on if you don't follow up.

A collective action on the TOM flight from Arrecife can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Arrecife - London line.

Experts in aviation law have a colossal history of TOM convictions, which is a decisive advantage.