Flight compensation TOM:
Arrecife — London
Was your flight between Lanzarote Airport (ACE) and London Gatwick Airport (LGW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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EU-guaranteed compensation: TOM flight Arrecife - London
Nobody likes waiting for hours at the airport. If TOM failed to meet its timetable for your Arrecife → London flight, EU law backs you up.
Regulation 261/2004 is clear: for 2 710 km, TOM is bound by a compensation obligation if the delay exceeds 3 hours.
Why are you entitled to 400 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Lanzarote Airport (ACE)
- Arrival airport: London Gatwick Airport (LGW)
- Flight distance: 2 710 km (~3h23)
- Applicable compensation: 400 €
Note: only extraordinary circumstances (extreme weather, airspace closures, security threats) relieve TOM from payment. Otherwise, the payout is owed.
How to know if the flight TOM Arrecife - London is eligible?
Whether your TOM flight Arrecife-London was delayed or boarding was denied, the 400€ compensation may apply for each case.
An unexpected cancellation or a diverted flight from Lanzarote Airport without an immediate alternative entitles you to the same 400€ payout.
What are the conditions for TOM to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at London.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Arrecife airport.
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Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Arrecife, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your TOM compensation
The EU Court of Justice has clearly stated: internal industrial action do not constitute extraordinary circumstances for airlines. This ruling is binding across the entire EU.
It's worth noting that the obligation to prove rests on TOM. It is the carrier's responsibility to demonstrate that the disruption of your Arrecife-London flight results from a truly unforeseeable event.
What are your rights at Arrecife airport in case of prolonged wait?
On top of the {financial compensation|400€ indemnity}, EU regulation mandates what is known as a duty of assistance. If your flight is held at Lanzarote Airport, TOM must supply you free of charge with meals and refreshments in reasonable quantity the waiting time.
If your new flight is only the following morning, TOM must additionally cover your accommodation near Lanzarote Airport as well as the taxi or bus transfer between the airport and the hotel.
Steps: how to get your 400 € from TOM?
The registered letter and collecting evidence of the delay at London Gatwick Airport (delay certificate) are mandatory requirements to challenge {the airline|TOM}.
Concretely, the process is straightforward: you input your route info Arrecife-London, the expert checks your eligibility, then takes charge until you receive your 400€.
How long does it take to get the 400 € compensation?
Persistence is usually essential. Airlines handle thousands of claims weekly and your Arrecife to London Gatwick Airport case can drag on if you don't follow up.
By handing over the recovery of your 400€ to a professional service, you avoid long delays and the anxiety of seeing your case shelved, as follow-ups are handled by aviation law professionals.
What to do faced with silence or refusal from the airline?
Hitting a dead end or getting a template rejection is sadly the lot of many passengers who claim alone for the Arrecife - London route.
If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.
Frequently Asked Questions: Flight Arrecife - London
Everything you need to know about your request under European Union law.