Flight compensation TOM:
Arrecife — Newcastle

Legal right to compensation: TOM flight between Arrecife and Newcastle

If your trip departing from Lanzarote Airport and arriving at Newcastle Airport operated by TOM was disrupted, you are not alone against the airline.

By taking off from Lanzarote Airport, you are protected by the EU's legal framework. The distance of 3 054 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from TOM, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight TOM Arrecife - Newcastle is eligible?

Check your actual arrival time at Newcastle. If TOM made you wait more than three hours on the tarmac at Newcastle Airport, your claim is legitimate.

Also note that the distance of 3 054 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Newcastle.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Arrecife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

A work stoppage of TOM crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at Lanzarote Airport or European air traffic control is an external cause over which TOM has no control.

What are your rights at Arrecife airport in case of prolonged wait?

Don't buy your food without first asking TOM for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Lanzarote Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from TOM?

Starting a procedure against TOM for a flight from Arrecife to Newcastle can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TOM. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against TOM on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of TOM convictions, which is a decisive advantage.