Flight compensation TOM:
Fuerteventura — Birmingham

How to be compensated by TOM on the Fuerteventura (FUE) - Birmingham (BHX) line

No one likes waiting for hours at the airport. If TOM did not respect its scheduled times for your Fuerteventura - Birmingham flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 850 km, EC Regulation 261/2004 requires TOM to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight TOM Fuerteventura - Birmingham is eligible?

The compensation for flight FUE-BHX is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Fuerteventura Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Birmingham.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Fuerteventura airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

If your TOM flight from Fuerteventura Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Fuerteventura Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Fuerteventura airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Fuerteventura Airport, TOM must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Fuerteventura Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TOM?

The amicable route with TOM to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the TOM website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like TOM to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and TOM systems.

What to do faced with silence or refusal from the airline?

The first refusal from TOM should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Fuerteventura Airport airport to prove their faults.