Flight compensation TOM:
Tenerife — Glasgow

Legal right to compensation: TOM flight between Tenerife and Glasgow

If your trip departing from Tenerife South Airport and arriving at Glasgow International Airport operated by TOM was disrupted, you are not alone against the airline.

By taking off from Tenerife South Airport, you are protected by the EU's legal framework. The distance of 3 242 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from TOM, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight TOM Tenerife - Glasgow is eligible?

Check your actual arrival time at Glasgow. If TOM made you wait more than three hours on the tarmac at Glasgow International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Tenerife, the regulation applies in the same way.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Glasgow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

If your TOM flight from Tenerife South Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Tenerife South Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Tenerife airport in case of prolonged wait?

Don't buy your food without first asking TOM for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Tenerife remains valid. The hotel is due if TOM offsets your flight by one night.

Steps: how to get your 400 € from TOM?

Starting a procedure against TOM for a flight from Tenerife to Glasgow can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

On the TFS-GLA line, delays can vary according to the reactivity of TOM's legal department.

If your file is particularly solid regarding the incident occurred on the Tenerife - Glasgow section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from TOM is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against TOM is often more striking.