Disrupted flight (EC 261/2004)

Flight compensation TOM:
Tenerife — Glasgow

Planned legal compensation: 400 €

Was your flight between Tenerife South Airport (TFS) and Glasgow International Airport (GLA) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal right: TOM flight between Tenerife and Glasgow

If your journey from Tenerife South Airport to Glasgow International Airport operated by TOM was disrupted, the law protects you when dealing with the carrier.

Don't miss this opportunity: the TOM flight Tenerife - Glasgow (3 242 km) qualifies you for 400€ per person under CE 261/2004.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Tenerife South Airport (TFS)
  • Arrival airport: Glasgow International Airport (GLA)
  • Flight distance: 3 242 km (~4h03)
  • Applicable compensation: 400 €

This is not a goodwill gesture from TOM, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight TOM Tenerife - Glasgow is eligible?

Make sure to save your boarding pass for the TOM TFS-GLA flight. They are the essential proof of your entitlement.

In the case of a cancellation, if you were notified less than 14 days before your departure from Tenerife, the regulation applies in the same way.

What are the conditions for TOM to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Glasgow.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Tenerife airport.
  • Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Tenerife, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TOM compensation

The question of strikes is a common friction point in claims. It is essential to differentiate between a strike by TOM's employees (flight crew) and an external strike.

The distinction is subtle but essential. By consulting aviation experts, they will verify in official records the actual cause of the delay recorded on the day of your Tenerife - Glasgow flight.

What are your rights at Tenerife airport in case of prolonged wait?

Once the delay reaches the regulatory threshold, i.e. 3 hours for flights between 1500 and 3500 km, TOM must automatically provide the regulatory care to all passenger{s} waiting at Tenerife.

Your forced stay at Tenerife should not cost you a single extra cent beyond your original booking for TFS→GLA. For a medium-haul, accommodation costs at Tenerife can be significant — TOM must cover them.

Steps: how to get your 400 € from TOM?

The journey to claim 400€ from TOM begins by drafting a registered letter. {Without a response within 6 weeks|If TOM doesn't reply}, legal escalation becomes necessary.

The main benefit: they take on all the complexity and only collect fees if the 400€ are successfully recovered.

How long does it take to get the 400 € compensation?

A common question is about processing times. A claim filed directly to TOM's customer service can take months, even half a year before you hear back.

The advantage of delegating your claim to a LegalTech firm is that they can speed up the process through industrialised follow-up and the prospect of litigation.

What to do faced with silence or refusal from the airline?

An unjustified rejection from TOM is a tactic that specialist lawyers know how to dismantle by citing the right articles of Regulation 261.

Refuse to allow TOM to retain the {money|400€} that is legally owed to you. The longer you wait without action is a win for {the airline|TOM} and time lost for you.

Help & Information

Frequently Asked Questions: Flight Tenerife - Glasgow

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TOM flight from Tenerife to Glasgow?

According to European Regulation EC 261/2004, the distance between TFS and GLA being 3 242 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TOM?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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