Flight compensation TOM:
Tenerife — London

How to be compensated by TOM on the Tenerife (TFS) - London (STN) line

From Tenerife South Airport airport, your departure with TOM to London didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 2 997 km of flight, the company TOM is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TOM Tenerife - London is eligible?

The compensation for flight TFS-STN is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the TOM TFS-STN flight is crucial to prove that you were present at boarding at Tenerife.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

Not all strikes exempt the company from its obligations. If the delay of your Tenerife - London trip is due to an internal strike within TOM, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Tenerife, assistance (meals/hotel) remains mandatory for TOM.

What are your rights at Tenerife airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TOM must ensure the well-being of its passengers stuck at Tenerife.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Tenerife South Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TOM?

The amicable route with TOM to recover 400 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual TOM flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TOM. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tenerife - London line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.