Flight compensation Transaero Airlines:
Berlin — Moscow

Refund and compensation Transaero Airlines: route Berlin to Moscow

If your trip departing from Berlin-Tegel International Airport and arriving at Domodedovo International Airport operated by Transaero Airlines was disrupted, you are not alone against the airline.

By taking off from Berlin-Tegel International Airport, you are protected by the EU's legal framework. The distance of 1 631 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Transaero Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Transaero Airlines Berlin - Moscow is eligible?

To determine if your trip between Berlin and Moscow entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Berlin, the regulation applies in the same way.

What are the conditions for Transaero Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Transaero Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Transaero Airlines compensation

Don't be fooled by Transaero Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Berlin, assistance (meals/hotel) remains mandatory for Transaero Airlines.

What are your rights at Berlin airport in case of prolonged wait?

Don't buy your food without first asking Transaero Airlines for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Berlin-Tegel International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Transaero Airlines?

Starting a procedure against Transaero Airlines for a flight from Berlin to Moscow can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight TXL-DME to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Transaero Airlines. An expert can reduce this time by half.

A collective action on the Transaero Airlines flight from Berlin can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Transaero Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.