Flight compensation Transaero Airlines:
Heraklion — Moscow

Claim and compensation for flight Transaero Airlines Heraklion - Moscow

Your claim for compensation for the Transaero Airlines flight from Heraklion to Moscow deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 2 433 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Transaero Airlines is a non-EU airline, if the flight takes off from Heraklion International Nikos Kazantzakis Airport, the European regulation applies in full.

How to know if the flight Transaero Airlines Heraklion - Moscow is eligible?

Check your actual arrival time at Moscow. If Transaero Airlines made you wait more than three hours on the tarmac at Vnukovo International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Heraklion, the regulation applies in the same way.

What are the conditions for Transaero Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Transaero Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Transaero Airlines compensation

Don't be fooled by Transaero Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Transaero Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Heraklion airport in case of prolonged wait?

Don't buy your food without first asking Transaero Airlines for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Heraklion International Nikos Kazantzakis Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Transaero Airlines?

For your Heraklion - Moscow trip, every minute counts. Note the reasons given by Transaero Airlines staff at the Heraklion International Nikos Kazantzakis Airport counter during the incident.

By entrusting your case regarding flight HER-VKO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Transaero Airlines. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Transaero Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.