Flight compensation Transaero Airlines:
Madrid — Moscow

Claim and compensation for flight Transaero Airlines Madrid - Moscow

If your trip departing from Madrid Barajas International Airport and arriving at Vnukovo International Airport operated by Transaero Airlines was disrupted, you are not alone against the airline.

By taking off from Madrid Barajas International Airport, you are protected by the EU's legal framework. The distance of 3 402 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Transaero Airlines.

How to know if the flight Transaero Airlines Madrid - Moscow is eligible?

Don't confuse ticket refund and legal compensation! Even if Transaero Airlines offers you a voucher for your Madrid - Moscow flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Madrid, the regulation applies in the same way.

What are the conditions for Transaero Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Transaero Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Transaero Airlines compensation

Don't be fooled by Transaero Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Madrid, assistance (meals/hotel) remains mandatory for Transaero Airlines.

What are your rights at Madrid airport in case of prolonged wait?

Don't buy your food without first asking Transaero Airlines for coupons. If you do, keep your receipts carefully.

Your forced stay at Madrid shouldn't cost you a penny more than originally planned for your MAD-VKO trip.

Steps: how to get your 400 € from Transaero Airlines?

It is strongly recommended to keep your Transaero Airlines boarding pass and any communication relating to the delay suffered at Madrid Barajas International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Transaero Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Transaero Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Madrid - Moscow line.

In the last instance, it is the summons to court that often unlocks the payment. The company Transaero Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.