Flight compensation Transaero Airlines:
Tenerife — Moscow

Refund and compensation Transaero Airlines: route Tenerife to Moscow

If your trip departing from Tenerife South Airport and arriving at Domodedovo International Airport operated by Transaero Airlines was disrupted, you are not alone against the airline.

By taking off from Tenerife South Airport, you are protected by the EU's legal framework. The distance of 5 260 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Transaero Airlines.

How to know if the flight Transaero Airlines Tenerife - Moscow is eligible?

To determine if your trip between Tenerife and Moscow entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 5 260 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Transaero Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to Transaero Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Transaero Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Tenerife - Moscow trip is due to an internal strike within Transaero Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Tenerife South Airport or European air traffic control is an external cause over which Transaero Airlines has no control.

What are your rights at Tenerife airport in case of prolonged wait?

Don't buy your food without first asking Transaero Airlines for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Tenerife remains valid. The hotel is due if Transaero Airlines offsets your flight by one night.

Steps: how to get your 600 € from Transaero Airlines?

For your Tenerife - Moscow trip, every minute counts. Note the reasons given by Transaero Airlines staff at the Tenerife South Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Transaero Airlines. An expert can reduce this time by half.

A collective action on the Transaero Airlines flight from Tenerife can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tenerife - Moscow line.

Experts in aviation law have a colossal history of Transaero Airlines convictions, which is a decisive advantage.