Flight compensation Transavia France:
Cardiff — Heraklion

Claim and compensation for flight Transavia France Cardiff - Heraklion

If your trip departing from Cardiff International Airport and arriving at Heraklion International Nikos Kazantzakis Airport operated by Transavia France was disrupted, you are not alone against the airline.

Given the route between Cardiff and Heraklion (2 885 km), the European scale provides automatic financial protection in case of failure by Transavia France.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Transavia France is a non-EU airline, if the flight takes off from Cardiff International Airport, the European regulation applies in full.

How to know if the flight Transavia France Cardiff - Heraklion is eligible?

To determine if your trip between Cardiff and Heraklion entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 885 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Transavia France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Cardiff airport.
• Airline responsibility: The problem must be attributable to Transavia France (technical problem, sick crew, scheduling...).

The impact of a strike on your Transavia France compensation

When a social movement disrupts your itinerary to Heraklion International Nikos Kazantzakis Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Cardiff airport in case of prolonged wait?

If Cardiff International Airport airport becomes your temporary residence because of Transavia France, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Cardiff International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Transavia France?

It is strongly recommended to keep your Transavia France boarding pass and any communication relating to the delay suffered at Cardiff International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Transavia France to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Cardiff - Heraklion section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Transavia France should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Transavia France without the opinion of a professional who knows the real value of your prejudice at Cardiff.