Disrupted flight (EC 261/2004)

Flight compensation Transavia France:
Heraklion — Lyon

Planned legal compensation: 400 €

Was your flight between Heraklion International Nikos Kazantzakis Airport (HER) and Lyon (LYS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Refund and compensation Transavia France: route Heraklion to Lyon

Your claim for compensation for the Transavia France flight from Heraklion to Lyon deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from Heraklion International Nikos Kazantzakis Airport, you are protected by the EU's legal framework. The distance of 2 045 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Arrival airport: Lyon (LYS)
  • Flight distance: 2 045 km (~2h33)
  • Applicable compensation: 400 €

Did you know? Even if Transavia France is a non-EU airline, if the flight takes off from Heraklion International Nikos Kazantzakis Airport, the European regulation applies in full.

How to know if the flight Transavia France Heraklion - Lyon is eligible?

Don't confuse ticket refund and legal compensation! Even if Transavia France offers you a voucher for your Heraklion - Lyon flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Heraklion, the regulation applies in the same way.

What are the conditions for Transavia France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lyon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Heraklion airport.
  • Airline responsibility: The problem must be attributable to Transavia France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Heraklion, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Transavia France compensation

Don't be fooled by Transavia France's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Heraklion, assistance (meals/hotel) remains mandatory for Transavia France.

What are your rights at Heraklion airport in case of prolonged wait?

If Heraklion International Nikos Kazantzakis Airport airport becomes your temporary residence because of Transavia France, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Heraklion International Nikos Kazantzakis Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Transavia France?

For your Heraklion - Lyon trip, every minute counts. Note the reasons given by Transavia France staff at the Heraklion International Nikos Kazantzakis Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Transavia France. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Transavia France convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Heraklion - Lyon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Transavia France flight from Heraklion to Lyon?

According to European Regulation EC 261/2004, the distance between HER and LYS being 2 045 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Transavia France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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