Disrupted flight (EC 261/2004)

Flight compensation Transavia France:
Istanbul — Paris

Planned legal compensation: 400 €

Was your flight between Istanbul (SAW) and Paris-Orly Airport (ORY) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Transavia France flight compensation from Istanbul to Paris

No one likes waiting for hours at the airport. If Transavia France did not respect its scheduled times for your Istanbul - Paris flight, the law is on your side.

Directive 261/2004 is clear: for 2 280 km of flight, the company Transavia France is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Istanbul (SAW)
  • Arrival airport: Paris-Orly Airport (ORY)
  • Flight distance: 2 280 km (~2h51)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Transavia France Istanbul - Paris is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Paris-Orly Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Transavia France owes you 400 €.

An unexpected cancellation or a diverted flight from Istanbul without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Transavia France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Paris.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Istanbul airport.
  • Airline responsibility: The problem must be attributable to Transavia France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Istanbul, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Transavia France compensation

When a social movement disrupts your itinerary to Paris-Orly Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Istanbul airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Istanbul airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Istanbul, Transavia France must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Istanbul and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Transavia France?

The formal notice letter and the collection of evidence of delay at Paris-Orly Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Transavia France flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

On the SAW-ORY line, delays can vary according to the reactivity of Transavia France's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Transavia France is often a maneuver to encourage the traveler to abandon their 400 €.

DGAC or its European equivalents can be slow. A private court proceeding against Transavia France is often more striking.

Help & Information

Frequently Asked Questions: Flight Istanbul - Paris

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Transavia France flight from Istanbul to Paris?

According to European Regulation EC 261/2004, the distance between SAW and ORY being 2 280 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Transavia France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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