Disrupted flight (EC 261/2004)

Flight compensation Transavia France:
Nantes — Heraklion

Planned legal compensation: 400 €

Was your flight between Nantes Atlantique Airport (NTE) and Heraklion International Nikos Kazantzakis Airport (HER) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Transavia France flight Nantes → Heraklion: guide on a refund

Regularly, many passengers suffer delays on Nantes - Heraklion with Transavia France. Most don't know they can claim financial compensation.

Your payout amount is independent of the fare. The distance alone of 2 578 km determines the payout under CE 261/2004.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Nantes Atlantique Airport (NTE)
  • Arrival airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Flight distance: 2 578 km (~3h13)
  • Applicable compensation: 400 €

Note that this regulation applies regardless of any cabin class, and regardless of the passenger's nationality.

How to know if the flight Transavia France Nantes - Heraklion is eligible?

The take-off schedule isn't the legal benchmark. Solely the {arrival time at Heraklion|time the doors open at Heraklion International Nikos Kazantzakis Airport} determines your {eligibility|right to 400€}.

Retain your proof of booking for the Transavia France NTE→HER flight — they are essential to prove you were present at boarding at Nantes.

What are the conditions for Transavia France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Nantes airport.
  • Airline responsibility: The problem must be attributable to Transavia France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Nantes, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Transavia France compensation

The issue of strikes is a frequent sticking point in compensation cases. It is vital to distinguish between a strike by Transavia France's own staff (pilots, cabin crew) and an third-party strike.

Question Transavia France's justification. Some carriers falsely present internal strikes as "extraordinary circumstances" to escape {paying compensation|the 400€}.

What are your rights at Nantes airport in case of prolonged wait?

Once the delay reaches the regulatory threshold, i.e. 3 hours for flights between 1500 and 3500 km, Transavia France must automatically provide the regulatory care to all passenger{s} waiting at Nantes.

If your replacement flight is only the next day, Transavia France must also cover your hotel night close to Nantes Atlantique Airport and the shuttle transfer between the airport and accommodation.

Steps: how to get your 400 € from Transavia France?

Get organised: capture the information screens at Nantes Atlantique Airport indicating the cancellation, keep your expense receipts and note flight numbers.

Partner legal platforms have technology to audit Transavia France's real data and disprove false weather excuses.

How long does it take to get the 400 € compensation?

On the NTE→HER line, delays can differ depending on the responsiveness of Transavia France's legal department.

Current tools compress the recovery cycle to 4 to 8 weeks for the vast majority of cases {like yours|such as Transavia France Nantes-Heraklion}.

What to do faced with silence or refusal from the airline?

The initial rejection from Transavia France must not make you give up. In most cases, passenger services invoke "weather" by default to gauge the traveller's persistence.

The Civil Aviation Authority or its European counterparts can be bureaucratic. A direct court claim against Transavia France is often more effective. Medium-haul cases typically fall under the main civil court.

Help & Information

Frequently Asked Questions: Flight Nantes - Heraklion

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Transavia France flight from Nantes to Heraklion?

According to European Regulation EC 261/2004, the distance between NTE and HER being 2 578 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Transavia France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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