Disrupted flight (EC 261/2004)

Flight compensation Transavia France:
Palma de Mallorca — London

Planned legal compensation: 250 €

Was your flight between Palma De Mallorca Airport (PMI) and London Gatwick Airport (LGW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight Transavia France Palma de Mallorca - London

If your trip departing from Palma De Mallorca Airport and arriving at London Gatwick Airport operated by Transavia France was disrupted, you are not alone against the airline.

Given the route between Palma de Mallorca and London (1 309 km), the European scale provides automatic financial protection in case of failure by Transavia France.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Palma De Mallorca Airport (PMI)
  • Arrival airport: London Gatwick Airport (LGW)
  • Flight distance: 1 309 km (~1h38)
  • Applicable compensation: 250 €

This is not a commercial gesture from Transavia France, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Transavia France Palma de Mallorca - London is eligible?

To determine if your trip between Palma de Mallorca and London entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Transavia France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Palma de Mallorca airport.
  • Airline responsibility: The problem must be attributable to Transavia France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Palma de Mallorca, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Transavia France compensation

A work stoppage of Transavia France crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Transavia France is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Palma de Mallorca airport in case of prolonged wait?

If Palma De Mallorca Airport airport becomes your temporary residence because of Transavia France, know that your essential needs must be covered by the carrier.

Your forced stay at Palma de Mallorca shouldn't cost you a penny more than originally planned for your PMI-LGW trip.

Steps: how to get your 250 € from Transavia France?

It is strongly recommended to keep your Transavia France boarding pass and any communication relating to the delay suffered at Palma De Mallorca Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Palma de Mallorca to London Gatwick Airport can drag on if you don't follow up.

A collective action on the Transavia France flight from Palma de Mallorca can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Transavia France will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.

Help & Information

Frequently Asked Questions: Flight Palma de Mallorca - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Transavia France flight from Palma de Mallorca to London?

According to European Regulation EC 261/2004, the distance between PMI and LGW being 1 309 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Transavia France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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