Disrupted flight (EC 261/2004)

Flight compensation Transavia Holland:
Amsterdam — Heraklion

Planned legal compensation: 400 €

Was your flight between Amsterdam Airport Schiphol (AMS) and Heraklion International Nikos Kazantzakis Airport (HER) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

Delegate to our network of brokers and legal experts.

★★★★★ Free case study
Transavia Holland

Check my flight Transavia Holland

Get your compensation guaranteed by Regulation EC 261/2004.

100% secure process and GDPR compliant

File your refund for Transavia Holland Amsterdam → Heraklion

The stress of a cancellation at Amsterdam Airport Schiphol towards Heraklion with Transavia Holland gives you a right to a payout. Here are the steps you can take.

European legislation upholds passenger rights. For 2 481 km, the statutory payout applies if {the airline is at fault|Transavia Holland bears responsibility}. Your flight falls within the medium-haul tier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Amsterdam Airport Schiphol (AMS)
  • Arrival airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Flight distance: 2 481 km (~3h06)
  • Applicable compensation: 400 €

The case law of the CJEU has strengthened these rights over the years, making Regulation 261/2004 a powerful tool against failings by carriers like Transavia Holland.

How to know if the flight Transavia Holland Amsterdam - Heraklion is eligible?

To determine if your journey between Amsterdam and Heraklion qualifies for compensation, the determining criterion is the delay at destination ({not the departure delay|measured at Heraklion International Nikos Kazantzakis Airport}). It must exceed 3 hours.

Watch out for traps: Transavia Holland might try to ask you to give up your rights. Don't accept anything before checking with a legal professional.

What are the conditions for Transavia Holland to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Amsterdam airport.
  • Airline responsibility: The problem must be attributable to Transavia Holland (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Amsterdam, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Transavia Holland compensation

Be vigilant: Transavia Holland might cite a disruption without clarifying whether it was its own staff or airport personnel. This distinction changes everything for your {case|right to 400€}.

However, if ground handlers at Amsterdam Airport Schiphol or screening personnel take action, this constitutes an extraordinary circumstance. In this scenario, the 400€ are not owed.

What are your rights at Amsterdam airport in case of prolonged wait?

If Amsterdam Airport Schiphol becomes your temporary home because of Transavia Holland, know that your basic needs must be met by the airline. For a medium-haul flight, the right to care kicks in after 3 hours.

The regulation is very clear: assistance is not an optional courtesy from Transavia Holland. It is a legal obligation that can be sanctioned.

Steps: how to get your 400 € from Transavia Holland?

Starting a procedure with Transavia Holland for a flight from Amsterdam to Heraklion can be daunting if you go it alone. Customer service often tends to cite the weather to refuse your claim.

If you lack availability for months of back-and-forth, outsourcing your case to legal experts is the most effective way to see your 400€ arrive in your bank account.

How long does it take to get the 400 € compensation?

On the AMS-HER route, timelines can vary depending on the speed of Transavia Holland's claims team.

If your case is particularly strong regarding the Amsterdam - Heraklion incident, some services buy out your right to compensation. You get your payout in record time!

What to do faced with silence or refusal from the airline?

The initial rejection from Transavia Holland must not make you give up. In most cases, passenger services invoke "weather" by default to gauge the traveller's persistence.

For your 400€, don't negotiate down with Transavia Holland without the support of a expert who understands the true value of your case for Amsterdam-Heraklion.

Help & Information

Frequently Asked Questions: Flight Amsterdam - Heraklion

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Transavia Holland flight from Amsterdam to Heraklion?

According to European Regulation EC 261/2004, the distance between AMS and HER being 2 481 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Transavia Holland?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
Start my claim
100% secure process and GDPR compliant