Flight compensation Transavia Holland:
Rotterdam — Vienna

Legal right to compensation: Transavia Holland flight between Rotterdam and Vienna

If your trip departing from Rotterdam Airport and arriving at Vienna International Airport operated by Transavia Holland was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 965 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Transavia Holland is a non-EU airline, if the flight takes off from Rotterdam Airport, the European regulation applies in full.

How to know if the flight Transavia Holland Rotterdam - Vienna is eligible?

Check your actual arrival time at Vienna. If Transavia Holland made you wait more than three hours on the tarmac at Vienna International Airport, your claim is legitimate.

Also note that the distance of 965 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Transavia Holland to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rotterdam airport.
• Airline responsibility: The problem must be attributable to Transavia Holland (technical problem, sick crew, scheduling...).

The impact of a strike on your Transavia Holland compensation

A work stoppage of Transavia Holland crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Rotterdam, assistance (meals/hotel) remains mandatory for Transavia Holland.

What are your rights at Rotterdam airport in case of prolonged wait?

If Rotterdam Airport airport becomes your temporary residence because of Transavia Holland, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Rotterdam Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Transavia Holland?

For your Rotterdam - Vienna trip, every minute counts. Note the reasons given by Transavia Holland staff at the Rotterdam Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Transavia Holland. An expert can reduce this time by half.

A collective action on the Transavia Holland flight from Rotterdam can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Transavia Holland will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.