Flight compensation Travel Service:
Ostrava — Prague

Claim and compensation for flight Travel Service Ostrava - Prague

The OSR - PRG route operated by Travel Service experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 279 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Travel Service, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Travel Service Ostrava - Prague is eligible?

To determine if your trip between Ostrava and Prague entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Travel Service to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Prague.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Ostrava airport.
• Airline responsibility: The problem must be attributable to Travel Service (technical problem, sick crew, scheduling...).

The impact of a strike on your Travel Service compensation

Don't be fooled by Travel Service's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Ostrava or European air traffic control is an external cause over which Travel Service has no control.

What are your rights at Ostrava airport in case of prolonged wait?

During these long hours of waiting in the Ostrava terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Ostrava remains valid. The hotel is due if Travel Service offsets your flight by one night.

Steps: how to get your 250 € from Travel Service?

It is strongly recommended to keep your Travel Service boarding pass and any communication relating to the delay suffered at Ostrava airport. These documents will be vital for your case.

By entrusting your case regarding flight OSR-PRG to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Ostrava to Ruzyn? International Airport can drag on if you don't follow up.

A collective action on the Travel Service flight from Ostrava can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.