Disrupted flight (EC 261/2004)

Flight compensation Travel Service:
Prague — Funchal

Planned legal compensation: 400 €

Was your flight between Ruzyn? International Airport (PRG) and Madeira Airport (FNC) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Complete guide: Travel Service compensation Prague - Funchal

You travelled with Travel Service from Prague to Funchal and the flight was disrupted? EU law mandates compensation when the airline is at fault.

Given the route between Prague and Funchal (3 194 km), the EU scale provides for automatic protection in case of a breach by Travel Service. Medium-haul flights attract a substantial indemnity.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Ruzyn? International Airport (PRG)
  • Arrival airport: Madeira Airport (FNC)
  • Flight distance: 3 194 km (~3h60)
  • Applicable compensation: 400 €

This is by no means a commercial courtesy from Travel Service, but a binding duty that applies to all flights subject to the scope of the directive.

How to know if the flight Travel Service Prague - Funchal is eligible?

Distinguish between fare reimbursement and statutory indemnity! Even if Travel Service proposes a voucher for your Prague - Funchal flight, you can still claim the cash sum of 400€ guaranteed by the regulation.

What many don't know: you have up to 5 years to submit your request against Travel Service for the Prague-Funchal flight. Don't think it's too late even after several months.

What are the conditions for Travel Service to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Funchal.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Prague airport.
  • Airline responsibility: The problem must be attributable to Travel Service (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Prague, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Travel Service compensation

Not all strike{s} exempt the airline from its obligations. If your Prague - Funchal delay was caused by an staff strike at Travel Service, the CJEU have confirmed that this entitles you to a payout.

An aviation law expert can quickly determine whether the strike that disrupted your Travel Service Prague-Funchal flight was the airline's responsibility or a third party's.

What are your rights at Prague airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Travel Service must ensure the wellbeing of passengers stuck at Prague. The threshold rises to 3 hours for flights of 1500 to 3500 km.

Even in extraordinary circumstances, the right to assistance at Prague remains valid. The hotel is owed if Travel Service pushes your flight by a day.

Steps: how to get your 400 € from Travel Service?

First concrete step: send a formal email to Travel Service's customer service referencing Regulation CE 261/2004 and {the 400€ amount|your specific claim}.

By entrusting your PRG-FNC case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 400 € compensation?

Airlines like Travel Service often fast-track cases backed by legal professionals to prevent late-payment penalties. Medium-haul cases have a standard processing timeline.

Digital tools now make it possible to monitor the status of your claim against Travel Service through an online dashboard. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a standardised negative response is unfortunately the experience of most passengers who act without support for the Prague → Funchal route.

As a last resort, it is court action that often unlocks payment. Travel Service will almost always choose to pay the 400€ rather than face lawyer fees for a case doomed to fail in court.

Help & Information

Frequently Asked Questions: Flight Prague - Funchal

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Travel Service flight from Prague to Funchal?

According to European Regulation EC 261/2004, the distance between PRG and FNC being 3 194 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Travel Service?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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