Flight compensation Travel Service:
Prague — Ostrava

Refund and compensation Travel Service: route Prague to Ostrava

If your trip departing from Ruzyn? International Airport and arriving at Ostrava operated by Travel Service was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 279 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Travel Service is a non-EU airline, if the flight takes off from Ruzyn? International Airport, the European regulation applies in full.

How to know if the flight Travel Service Prague - Ostrava is eligible?

To determine if your trip between Prague and Ostrava entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Prague, the regulation applies in the same way.

What are the conditions for Travel Service to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Ostrava.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Prague airport.
• Airline responsibility: The problem must be attributable to Travel Service (technical problem, sick crew, scheduling...).

The impact of a strike on your Travel Service compensation

Not all strikes exempt the company from its obligations. If the delay of your Prague - Ostrava trip is due to an internal strike within Travel Service, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Prague, assistance (meals/hotel) remains mandatory for Travel Service.

What are your rights at Prague airport in case of prolonged wait?

If Ruzyn? International Airport airport becomes your temporary residence because of Travel Service, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Ruzyn? International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Travel Service?

Starting a procedure against Travel Service for a flight from Prague to Ostrava can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Airlines like Travel Service sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Travel Service flight from Prague can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Travel Service's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Travel Service convictions, which is a decisive advantage.