Flight compensation Tropic Air:
Arrecife — Gran Canaria

Legal right to compensation: Tropic Air flight between Arrecife and Gran Canaria

The ACE - LPA route operated by Tropic Air experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Lanzarote Airport, you are protected by the EU's legal framework. The distance of 207 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Tropic Air, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Tropic Air Arrecife - Gran Canaria is eligible?

Don't confuse ticket refund and legal compensation! Even if Tropic Air offers you a voucher for your Arrecife - Gran Canaria flight, you can still claim the 250 euros cash provided by law.

Also note that the distance of 207 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Tropic Air to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Arrecife airport.
• Airline responsibility: The problem must be attributable to Tropic Air (technical problem, sick crew, scheduling...).

The impact of a strike on your Tropic Air compensation

When a social movement disrupts your itinerary to Gran Canaria Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Arrecife - Gran Canaria flight.

What are your rights at Arrecife airport in case of prolonged wait?

During these long hours of waiting in the Lanzarote Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Arrecife remains valid. The hotel is due if Tropic Air offsets your flight by one night.

Steps: how to get your 250 € from Tropic Air?

For your Arrecife - Gran Canaria trip, every minute counts. Note the reasons given by Tropic Air staff at the Lanzarote Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Tropic Air to validate a complex file often varies between four and twelve weeks.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Tropic Air systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Tropic Air is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 250 €, don't compromise with Tropic Air without the opinion of a professional who knows the real value of your prejudice at Arrecife.