Flight compensation TUIfly:
Arrecife — Hannover

Claim and compensation for flight TUIfly Arrecife - Hannover

The ACE - HAJ route operated by TUIfly experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Arrecife and Hannover (3 239 km), the European scale provides automatic financial protection in case of failure by TUIfly.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TUIfly is a non-EU airline, if the flight takes off from Lanzarote Airport, the European regulation applies in full.

How to know if the flight TUIfly Arrecife - Hannover is eligible?

To determine if your trip between Arrecife and Hannover entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 3 239 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hannover.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Arrecife airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

Don't be fooled by TUIfly's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, TUIfly is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Arrecife airport in case of prolonged wait?

Don't buy your food without first asking TUIfly for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Arrecife remains valid. The hotel is due if TUIfly offsets your flight by one night.

Steps: how to get your 400 € from TUIfly?

Starting a procedure against TUIfly for a flight from Arrecife to Hannover can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight ACE-HAJ to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TUIfly. An expert can reduce this time by half.

A collective action on the TUIfly flight from Arrecife can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take TUIfly's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company TUIfly will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.