Flight compensation TUIfly:
Faro — Frankfurt

Legal right to compensation: TUIfly flight between Faro and Frankfurt

If your trip departing from Faro Airport and arriving at Frankfurt am Main International Airport operated by TUIfly was disrupted, you are not alone against the airline.

Given the route between Faro and Frankfurt (1 959 km), the European scale provides automatic financial protection in case of failure by TUIfly.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TUIfly is a non-EU airline, if the flight takes off from Faro Airport, the European regulation applies in full.

How to know if the flight TUIfly Faro - Frankfurt is eligible?

Don't confuse ticket refund and legal compensation! Even if TUIfly offers you a voucher for your Faro - Frankfurt flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Faro, the regulation applies in the same way.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Faro airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

When a social movement disrupts your itinerary to Frankfurt am Main International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Faro Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Faro airport in case of prolonged wait?

If Faro Airport airport becomes your temporary residence because of TUIfly, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Faro Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from TUIfly?

For your Faro - Frankfurt trip, every minute counts. Note the reasons given by TUIfly staff at the Faro Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with TUIfly customer service can take several weeks or even months before getting a response.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and TUIfly systems.

What to do faced with silence or refusal from the airline?

The first refusal from TUIfly should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Faro Airport airport to prove their faults.