Flight compensation TUIfly:
Frankfurt — Boa Vista

How to be compensated by TUIfly on the Frankfurt (FRA) - Boa Vista (BVC) line

No one likes waiting for hours at the airport. If TUIfly did not respect its scheduled times for your Frankfurt - Boa Vista flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 4 706 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TUIfly Frankfurt - Boa Vista is eligible?

For an TUIfly flight from Frankfurt to Boa Vista, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

The compensation also covers boarding denials (overbooking). If TUIfly sold more seats than planned and you stay on the tarmac at Frankfurt am Main International Airport, the 600 € compensation is automatic.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Boa Vista.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

Not all strikes exempt the company from its obligations. If the delay of your Frankfurt - Boa Vista trip is due to an internal strike within TUIfly, the European justice recently ruled that this entitles to compensation.

Even if 600 € is not payable due to an external strike at Frankfurt, assistance (meals/hotel) remains mandatory for TUIfly.

What are your rights at Frankfurt airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TUIfly must ensure the well-being of its passengers stuck at Frankfurt.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Frankfurt am Main International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from TUIfly?

The amicable route with TUIfly to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TUIfly.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Frankfurt to Rabil Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against TUIfly on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Frankfurt - Boa Vista line.

Experts in aviation law have a colossal history of TUIfly convictions, which is a decisive advantage.