Flight compensation TUIfly:
Frankfurt — Gran Canaria

How to be compensated by TUIfly on the Frankfurt (FRA) - Gran Canaria (LPA) line

Have you experienced a major inconvenience during your trip between Frankfurt and Gran Canaria with TUIfly? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 3 185 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TUIfly Frankfurt - Gran Canaria is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Gran Canaria Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TUIfly owes you 400 €.

The compensation also covers boarding denials (overbooking). If TUIfly sold more seats than planned and you stay on the tarmac at Frankfurt am Main International Airport, the 400 € compensation is automatic.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

When a social movement disrupts your itinerary to Gran Canaria Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Frankfurt airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Frankfurt am Main International Airport airport, TUIfly is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Frankfurt am Main International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TUIfly?

The amicable route with TUIfly to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TUIfly.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like TUIfly to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Frankfurt - Gran Canaria section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from TUIfly is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with TUIfly without the opinion of a professional who knows the real value of your prejudice at Frankfurt.