Flight compensation TUIfly:
Hannover — Boa Vista

How to be compensated by TUIfly on the Hannover (HAJ) - Boa Vista (BVC) line

No one likes waiting for hours at the airport. If TUIfly did not respect its scheduled times for your Hannover - Boa Vista flight, the law is on your side.

Directive 261/2004 is clear: for 4 945 km of flight, the company TUIfly is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight TUIfly Hannover - Boa Vista is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Rabil Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TUIfly owes you 600 €.

An unexpected cancellation or a diverted flight from Hannover Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Boa Vista.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Hannover airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

Not all strikes exempt the company from its obligations. If the delay of your Hannover - Boa Vista trip is due to an internal strike within TUIfly, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, TUIfly is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Hannover airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Hannover Airport, TUIfly must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Hannover Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from TUIfly?

The amicable route with TUIfly to recover 600 € often fails without a technical and legal file.

Don't fill out complex forms on the TUIfly website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Hannover to Rabil Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against TUIfly on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take TUIfly's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of TUIfly convictions, which is a decisive advantage.