Flight compensation TUIfly:
Hannover — Tenerife

How to be compensated by TUIfly on the Hannover (HAJ) - Tenerife (TFS) line

From Hannover Airport airport, your departure with TUIfly to Tenerife didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 3 473 km of flight, the company TUIfly is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight TUIfly Hannover - Tenerife is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Tenerife South Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TUIfly owes you 400 €.

The compensation also covers boarding denials (overbooking). If TUIfly sold more seats than planned and you stay on the tarmac at Hannover Airport, the 400 € compensation is automatic.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Hannover airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

Not all strikes exempt the company from its obligations. If the delay of your Hannover - Tenerife trip is due to an internal strike within TUIfly, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Hannover, assistance (meals/hotel) remains mandatory for TUIfly.

What are your rights at Hannover airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. TUIfly must ensure the well-being of its passengers stuck at Hannover.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Hannover Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TUIfly?

The formal notice letter and the collection of evidence of delay at Tenerife South Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the TUIfly website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Hannover to Tenerife South Airport can drag on if you don't follow up.

A collective action on the TUIfly flight from Hannover can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company TUIfly will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.