Disrupted flight (EC 261/2004)

Flight compensation TUIfly:
Mulhouse — Funchal

Planned legal compensation: 400 €

Was your flight between EuroAirport Basel-Mulhouse-Freiburg Airport (BSL) and Madeira Airport (FNC) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to claim your money from TUIfly on Mulhouse (BSL) → Funchal (FNC)

No one enjoys being stranded in the terminal. If TUIfly didn't honour its scheduled times for your Mulhouse - Funchal flight, the law is on your side.

The good news is, for this journey of 2 628 km, Regulation CE 261/2004 obliges TUIfly to provide financial compensation. This medium-haul distance places your flight in an intermediate bracket.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: EuroAirport Basel-Mulhouse-Freiburg Airport (BSL)
  • Arrival airport: Madeira Airport (FNC)
  • Flight distance: 2 628 km (~3h17)
  • Applicable compensation: 400 €

Contrary to what {many think|TUIfly might suggest}, this indemnity is not linked to the ticket price. A budget fare offers identical protection as a full-fare purchase.

How to know if the flight TUIfly Mulhouse - Funchal is eligible?

Whether your TUIfly flight Mulhouse-Funchal was delayed or boarding was denied, the 400€ compensation may apply for each case.

Connecting passengers are also protected. If your first TUIfly segment Mulhouse-Funchal causes a knock-on delay, the indemnity is calculated on the overall arrival delay.

What are the conditions for TUIfly to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Funchal.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Mulhouse airport.
  • Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Mulhouse, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TUIfly compensation

The principle is clear: if TUIfly's staff stop work, it is a risk that {the airline|TUIfly} should have anticipated. Therefore, {your compensation|the 400€} remains owed.

Question TUIfly's justification. Some carriers falsely present internal strikes as "extraordinary circumstances" to escape {paying compensation|the 400€}.

What are your rights at Mulhouse airport in case of prolonged wait?

Consider the situation: stuck endlessly at EuroAirport Basel-Mulhouse-Freiburg Airport, in uncertainty about the new departure. In this scenario, TUIfly cannot leave you without anything. CE 261 is clear.

Make sure you demand this assistance at {the airline's|TUIfly's} desk. If denied and you must pay for food or hotel at EuroAirport Basel-Mulhouse-Freiburg Airport, keep your receipts meticulously for a refund claim.

Steps: how to get your 400 € from TUIfly?

Don't underestimate the resistance from TUIfly. Between evasive replies and department transfers, the claim is designed to discourage you if you're unsupported.

Through partner platforms, your claim can be launched in under 5 minutes. Their systems automatically verify TUIfly's actual records for Mulhouse→Funchal.

How long does it take to get the 400 € compensation?

On the BSL-FNC route, timelines can vary depending on the speed of TUIfly's claims team.

If your case is particularly strong regarding the Mulhouse - Funchal incident, some services buy out your right to compensation. You get your payout in under 48 hours!

What to do faced with silence or refusal from the airline?

An unjustified rejection from TUIfly is a tactic that specialist lawyers know how to dismantle by citing the right articles of Regulation 261.

For your 400€, don't negotiate down with TUIfly without the support of a expert who understands the true value of your case for Mulhouse-Funchal.

Help & Information

Frequently Asked Questions: Flight Mulhouse - Funchal

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TUIfly flight from Mulhouse to Funchal?

According to European Regulation EC 261/2004, the distance between BSL and FNC being 2 628 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TUIfly?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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