Disrupted flight (EC 261/2004)

Flight compensation TUIfly:
Mulhouse — Kos

Planned legal compensation: 400 €

Was your flight between EuroAirport Basel-Mulhouse-Freiburg Airport (BSL) and Kos Airport (KGS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Recover up to 400€ for TUIfly flight Mulhouse → Kos

Your payout case for the TUIfly flight from Mulhouse to Kos is likely valid. Travel chaos is stressful for any traveller.

Leaving EuroAirport Basel-Mulhouse-Freiburg Airport, you are covered by European legislation. The distance of 2 000 km sets the tier of your legal indemnity. Your flight sits in the middle bracket.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: EuroAirport Basel-Mulhouse-Freiburg Airport (BSL)
  • Arrival airport: Kos Airport (KGS)
  • Flight distance: 2 000 km (~2h30)
  • Applicable compensation: 400 €

Since the landmark CJEU judgment, significant arrival delays are treated like a cancellation for the right to compensation. This significantly strengthened the reach of CE 261.

How to know if the flight TUIfly Mulhouse - Kos is eligible?

Your entitlement depends on verifiable facts. Official flight records will confirm the exact time of door opening at Kos Airport.

Be cautious: TUIfly may attempt to ask you to give up your rights. Don't sign anything without consulting an expert.

What are the conditions for TUIfly to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Kos.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Mulhouse airport.
  • Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Mulhouse, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TUIfly compensation

The EU Court of Justice has clearly stated: internal industrial action do not constitute extraordinary circumstances for airlines. This ruling is binding across the entire EU.

A strike by air traffic control at EuroAirport Basel-Mulhouse-Freiburg Airport or Eurocontrol is an independent circumstance over which TUIfly cannot act.

What are your rights at Mulhouse airport in case of prolonged wait?

Most travellers are unaware that TUIfly is obliged to provide them meals, drinks and communications from the first hours at EuroAirport Basel-Mulhouse-Freiburg Airport. It's a right, not a favour.

The full package of assistance includes: refreshments, hot meals if the delay warrants it, two free communications, and accommodation plus transfers if the flight is postponed. Everything at the expense of TUIfly.

Steps: how to get your 400 € from TUIfly?

Initiating a claim against TUIfly for a flight from Mulhouse to Kos can be daunting if you act without help. The airline's team frequently will invoke extraordinary circumstances to dodge liability.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 400€ credited in your account.

How long does it take to get the 400 € compensation?

The irony: the longer TUIfly stalls paying your 400€, the more the total amount can increase with interest. Experts know this to speed up settlement.

A group claim on the TUIfly flight from Mulhouse can also be a means to {get your funds|recover your 400€} more efficiently.

What to do faced with silence or refusal from the airline?

Hitting a dead end or getting a template rejection is sadly the lot of many passengers who claim alone for the Mulhouse - Kos route.

As a final step, it is a legal summons that typically triggers payment. TUIfly will nearly invariably prefer to settle the 400€ rather than incur additional legal costs for a case it knows it will lose in court.

Help & Information

Frequently Asked Questions: Flight Mulhouse - Kos

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TUIfly flight from Mulhouse to Kos?

According to European Regulation EC 261/2004, the distance between BSL and KGS being 2 000 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TUIfly?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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