Flight compensation TUIfly:
Mulhouse — Palma de Mallorca

Legal right to compensation: TUIfly flight between Mulhouse and Palma de Mallorca

If your trip departing from EuroAirport Basel-Mulhouse-Freiburg Airport and arriving at Palma De Mallorca Airport operated by TUIfly was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 973 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TUIfly is a non-EU airline, if the flight takes off from EuroAirport Basel-Mulhouse-Freiburg Airport, the European regulation applies in full.

How to know if the flight TUIfly Mulhouse - Palma de Mallorca is eligible?

Don't confuse ticket refund and legal compensation! Even if TUIfly offers you a voucher for your Mulhouse - Palma de Mallorca flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Mulhouse, the regulation applies in the same way.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Palma de Mallorca.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Mulhouse airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

When a social movement disrupts your itinerary to Palma De Mallorca Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at EuroAirport Basel-Mulhouse-Freiburg Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Mulhouse airport in case of prolonged wait?

Don't buy your food without first asking TUIfly for coupons. If you do, keep your receipts carefully.

Your forced stay at Mulhouse shouldn't cost you a penny more than originally planned for your BSL-PMI trip.

Steps: how to get your 250 € from TUIfly?

Starting a procedure against TUIfly for a flight from Mulhouse to Palma de Mallorca can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

On the BSL-PMI line, delays can vary according to the reactivity of TUIfly's legal department.

If your file is particularly solid regarding the incident occurred on the Mulhouse - Palma de Mallorca section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from TUIfly is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against TUIfly is often more striking.