Flight compensation TUIfly:
Palma de Mallorca — Hannover

How to be compensated by TUIfly on the Palma de Mallorca (PMI) - Hannover (HAJ) line

No one likes waiting for hours at the airport. If TUIfly did not respect its scheduled times for your Palma de Mallorca - Hannover flight, the law is on your side.

Fortunately, for this specific route with a distance of 1 531 km, EC Regulation 261/2004 requires TUIfly to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TUIfly Palma de Mallorca - Hannover is eligible?

The compensation for flight PMI-HAJ is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the TUIfly PMI-HAJ flight is crucial to prove that you were present at boarding at Palma de Mallorca.

What are the conditions for TUIfly to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hannover.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Palma de Mallorca airport.
• Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

The impact of a strike on your TUIfly compensation

Not all strikes exempt the company from its obligations. If the delay of your Palma de Mallorca - Hannover trip is due to an internal strike within TUIfly, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Palma de Mallorca, assistance (meals/hotel) remains mandatory for TUIfly.

What are your rights at Palma de Mallorca airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Palma De Mallorca Airport, TUIfly must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Palma De Mallorca Airport terminal is also included in the legal package due by TUIfly.

Steps: how to get your 400 € from TUIfly?

The amicable route with TUIfly to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TUIfly.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TUIfly. An expert can reduce this time by half.

A collective action on the TUIfly flight from Palma de Mallorca can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.